- What is a pre-order?
The pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.
- What are the advantages of buying a pre-order item?
The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out of stock as soon as it is available in our warehouse. You are one of the first to have the item in your hands and in addition some items in pre-order have a discounted price (like a pre-sale). Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.
- How long will it take to ship out my pre-order?
Waiting times vary from article to article. Usually, the estimated waiting time is of 14-25 working days from the date of publication of the item. Once that the item is available in our warehouse, your order will be dispatched within two days.
- When a delay occurs and why?
The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
- Can I combine in stock and pre-order items?
Yes! You can:
1. Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
2. Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be shipped separately.
3. Contact us for further information on pre-order products.
- Can I cancel a pre-order item?
Yes you can, just keep in mind that pre-orders may be canceled within two hours from the purchase. From that moment on it won't be possible. If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting us.
Furthermore, if the 14-25 working days have been exceeded it is possible to request the cancellation of the pre-order item.
- Can I amend my order?
Yes! It will be possible to change the sizes of the items included in the order provided availability of the sizes and, of course, before receiving the confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, modifications are not guaranteed and it won't be possible to change items included in the order.